For all items, there is a seven day return policy. After seven days, we cannot offer any refunds or exchanges. To be eligible for a return, your item must be unused, in the same condition that you received it, and in original packaging.
To return your product, you should mail your product and a copy of your receipt or proof of purchase to: Hessenstrasse 7, Wiesbaden, HE, 65191, Germany.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
If after 10 business days you have not received a refund, contact your bank and/or credit card company. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to initiate the exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.